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All of our staff are fully vaccinated. Please wear a mask at our practice.
We continue to adhere to infection control and social distancing guidelines as outlined on ACT Govt COVID-19 website:
All initial appointments are 60 minutes. Our Physiotherapists will complete a full musculoskeletal assessment and diagnosis as well as provide treatment and self-management strategies. Subsequent appointments are either 30 minutes, 45 minutes or 60 minutes. Your Physiotherapist will recommend the appropriate length for your specific treatment.
b) Clinical Exercise Classes
All classes are 60 minutes.
c) Semi-Private Group
Group sessions are 45–60 minutes.
d) Exercise Physiology
All initial appointments are 60 minutes. Our Exercise Physiologists will provide an assessment, self-management strategies, and home exercise programs. Subsequent appointments are either 30 minutes, 45 minutes or 60 minutes. Your Exercise Physiologist will recommend the appropriate length for your specific treatment.
You must have an initial 60-minute appointment with a Physiotherapist or Exercise Physiologist before you commence gym sessions. After that, you will need to have two “set-up” sessions, which are 60 minutes. Independent gym sessions are 45 minutes in length and must be pre-booked.
Comfortable clothes, bearing in mind the area being treated and the ease of access to that area.
You may bring exercise clothes to change into, or we have shorts that you can borrow for your appointment.
Please bring (or email prior to your appointment) any GP referrals, Medicare Team Care Arrangements (TCA), scans or X-ray reports that are relevant to your issue.
If you have Workers’ Compensation or a Compulsory Third-Party claim, please bring (or email, prior to your appointment) all relevant documentation from your insurer (e.g. approval, claim number and GP details).
Please bring your private health insurance card so you can claim your HICAPS rebate (if applicable).
Physiotherapists diagnose and treat injuries, pain and reduced function with manual therapy and exercise.
Exercise Physiologists rehabilitate injuries, manage chronic conditions and improve athletic performance with exercise.
Accredited Exercise Physiologists specialise in clinical exercise interventions for people with a broad range of health issues. These interventions are exercise based and include health and physical activity education, advice and support and lifestyle modification with a strong focus on achieving behavioural change.
There is some overlap between the two professions, which can be confusing. If you are in pain now, we recommend seeing Physiotherapist.
If you are unsure who to see, please call us on 6262 9664.
No. You do not require a referral, as we are primary healthcare professionals.
Yes. If you have a Medicare Team Care Arrangement Plan (TCA) from your GP, you will receive a Medicare rebate for up to five appointments per calendar year. These sessions are not bulk billed. The appointment is to be paid in full at the time of your session, and you will receive a partial rebate from Medicare of $55.10
We submit your claim at the time of payment. The rebate will be credited to whichever bank account you have linked with Medicare (usually within 24–48 hours).
Yes. All Physiotherapy, Exercise Physiology consultations and supervised Clinical Exercise Classes are claimable from most private health insurance funds. However, your ability to claim depends on your individual cover. Please check with your private health insurer to determine your eligibility to claim on our services.
We have HICAPS facilities at our clinic, so you can claim your rebate at the time of your appointment.
Bring written approval from your insurer. This will include your claim number and the insurer’s billing information. If you cannot provide approval at your initial appointment, you must pay at the time of your appointment and seek reimbursement from your insurer.
Bring your NDIS plan OR
Provide your NDIS number, start and review dates, relevant budget and billing information. You do not have to provide your NDIS goals. However, we can better tailor treatments to your needs if we know what you want to get out of them. Your goals also assist us when it comes to writing a report to request further funding if needed.
A minimum of 24 hours’ notice is required when cancelling or rescheduling an appointment. Failure to provide sufficient notification will result in a cancellation fee equal to 50% of the cost of the appointment. Sufficient notice from you allows us to contact patients on the waiting list who are seeking an urgent appointment.
A minimum of 12 hours’ notice is required when cancelling or rescheduling a class or independent gym session. Failure to provide sufficient notice will result in a non-attendance fee equal to the cost of attendance. Make-up classes can only be organised if sufficient notice of absence has been provided.
Outdoor carpark on London Circuit (opposite Petrie Plaza) or in the multi-level Canberra Centre carpark.
Yes. The lift is accessible via the LJ Hooker entrance on the corner of City Walk and Petrie Plaza, near the merry-go-round ride.
For more information or assistance, please call us on 02 6262 9664.